Our Impact

Neighborhood House serves over 3,000 households per year. We are the only one-stop-shop human services agency in our area. As of May 2017, we have served over 1,150 households this year: fulfilling 809 food orders at the Food Pantry, providing 171 hours of free counseling, hosting 754 visits to the Clothes Closet, transporting 250 clients to doctors’ and social services appointments, connecting 48 clients to THAW (The Heat and Warmth Fund), and providing close to $30,000 in financial assistance (rent, utilities, etc.). We have benefited from close to 6,000 volunteer hours in the past five months alone.

Since moving into our new location in Rochester Hills, MI, all of our services have increased; and some of our programs have increased by over 50%. This new location has allowed us to expand our services and add many educational initiatives, preparing our clients for long-term success.


Who do we serve?

One of our biggest challenges is the perception that there is no one in need here in Oakland County. The stark contrasts of wealth render invisible those who are struggling to make ends meet. Due to the low unemployment rate in our area, many people believe our neighbors are all successfully self-sustainable. However, as the high-paying manufacturing jobs in our area turned into low-earning hospitality jobs, our neighbors began living paycheck to paycheck. The neighbors we serve are what the United Way calls “ALICE”. This stands for Asset Limited Income Constrained Employed. Our clients are often housed and employed, yet living on the cusp of self-sustainability. The death of a family member, a divorce or medical emergency, or a car breakdown can have a devastating effect on these families. Neighborhood House is a beacon of hope for those who are in financial crisis. The ALICE report by Rutgers and United Way shows that in the Neighborhood House service area, the five areas we serve range from 16 to 40% under the ALICE guidelines, meaning the family is living paycheck to paycheck, without assets, and is susceptible to these types of catastrophes.