Our Impact

Neighborhood House serves over 3,000 households per year. We are the only one-stop-shop human services agency in our area. In 2017, we provided 8,020 services to 3,258 households. These services included distributing 245,621 pounds of food, providing 426 hours of counseling, almost 2,000 visits to our clothes closet and 581 rides. We were also able to provide 68 bikes to our clients through a partnership with the Rochester Bike Shop. In the past year, our volunteers contributed 14,435 hours. We rely on our neighbors, both individuals and organizations, to help make these numbers possible.



Who do we serve?

One of our biggest challenges is the perception that there is no one in need here in Oakland County. The stark contrasts of wealth render invisible those who are struggling to make ends meet. Due to the low unemployment rate in our area, many people believe our neighbors are all successfully self-sustainable. However, as the high-paying manufacturing jobs in our area turned into low-earning hospitality jobs, our neighbors began living paycheck to paycheck. The neighbors we serve are what the United Way calls “ALICE”. This stands for Asset Limited Income Constrained Employed. Our clients are often housed and employed, yet living on the cusp of self-sustainability. The death of a family member, a divorce or medical emergency, or a car breakdown can have a devastating effect on these families. Neighborhood House is a beacon of hope for those who are in financial crisis. The ALICE report by Rutgers and United Way shows that in the Neighborhood House service area, the five areas we serve range from 16 to 40% under the ALICE guidelines, meaning the family is living paycheck to paycheck, without assets, and is susceptible to these types of catastrophes.